FAQs
How long will my order take to arrive?
We despatch orders Monday - Friday, orders will usually be despatched within 48 hours and be delivered by Royal Mail.
Some of our items are made to order and are despatched directly from our supplier's warehouse, these are clearly marked on the product page detailing the lead time from order.
You will receive an email when your order is despatched from our warehouse and this will contain details of the delivery method.
How much does UK postage cost?
The postage cost varies upon the value of your order. Some items may be excluded* from the postage cost.
£0.00 - £40.00 = £3.99
£40.01+ = FREE
Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.
Postage and Taxes outside of the UK?
If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order and calculated at checkout. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.
Items sold by the SSAFA Store are subject to local taxes and duties. Orders shipped outside of the UK may have import taxes added at the point of entry to the delivery country. We are unable to advise on or take responsibility for this cost and the local Tax Office will be able to advise further on these charges. These fees are unfortunately out of control and are not covered by our shipping charges.
How can I pay for my order?
When you order online, all payments are processed securely through Shopify Payments. We accept all major credit and debit cards, and you can also pay quickly using PayPal, Shop Pay, Apple Pay, or Google Pay.
Can I place an order by telephone?
Orders can be taken over the phone (01227) 811615:
Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm.
Customer Services
Customer Services: SSAFA
Out customer service team can be contacted on (01227) 811615 (calls charged as standard rate).
Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm.
Or by emailing customercare@impresspublishing.co.uk
Customer Services: Print on Demand items
Print on Demand items are clearly marked in the product page. For these items please contact:
Email: info@shop-ssafa.org.uk
Tel: 0800 260 6780
Calls to 0800 numbers in the UK are free from all consumer landlines and mobile phones.
Customer Services: NOTCH items only
The Notch customer services team can be contacted directly from 9am to 6pm, seven days a week, excluding Christmas Day, Boxing Day and New Year's Day, by emailing hello@notch.io or by calling 0333 015 0143 (calls charged as standard rate).
Please note that this is for NOTCH products only.
Can I return my order?
Please see our Refund Policy.
Print on Demand Items – Discount Exclusions
Please note that our Print on Demand range is excluded from any discounts or discount codes.
For our full range of Print on Demand items please click here to see which items are excluded from discounts:
Please note, our Print on Demand range is sent directly from our suppliers' warehouse. Therefore, if you are purchasing along with another one of our items, the goods may arrive in separate parcels.
