FAQs
How long will my order take to arrive?
We despatch orders Monday - Friday, orders are usually delivered within 3 - 5 working days.
A small number of items are made to order and are despatched directly from our supplier's warehouse, details below:
All product codes starting TM are usually delivered within 5 - 7 working days.
Some clothing items can take up to 28 days to be dispatched, these are clearly marked on the product page.
You will receive an email when your order is despatched from our warehouse and this will contain details of the delivery method.
How much does UK postage cost?
The postage cost varies upon the value of your order. Some items may be excluded* from the postage cost.
£0.00 - £40.00 = £3.99
£40.01+ = FREE
Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.
Postage and Taxes outside of the UK?
If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order and calculated at checkout. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.
Items sold by the SSAFA Store are subject to local taxes and duties. Orders shipped outside of the UK may have import taxes added at the point of entry to the delivery country. We are unable to advise on or take responsibility for this cost and the local Tax Office will be able to advise further on these charges. These fees are unfortunately out of control and are not covered by our shipping charges.
How can I pay for my order?
When you order online all payments are taken via WorldPay. You can pay using all major credit/debit cards.
Can I return my order?
Please see our Refund Policy.
Items excluded from Discount Codes:
The following product codes are excluded from Discount Codes and Branch Account discounts;
FLAGS & BUNTING:
All products with codes starting FG.
JEWELLERY:
JW1001, JW1007, JW1010, JW1011, JW1012, JW1014, JW1017, JW1018, JW1021, JW1023, JW1029, JW1030, JW1052, JW1053, JW1054, JW1055.
CLOTHING:
CL1001, CL1002, CL1003, CL1004, CL1005, CL1006, CL1007, CL1008, CL1009, CL1010, CL1011, CL1013, CL1014, CL1015, CL1018, CL1022, CL1023, CL1024, CL1025, CL1026, CL1027, CL1028, CL1029, CL1030, CL1031, CL1032, CL1033, CL1034, CL1035, CL1035, CL1036, CL1037, CL1038, CL1039, CL1040, CL1041, CL1042, CL1043, CL1047, CL1048, CL1049, CL1050, CL1051, CL1052, CL1053, CL1054, CL1056, CL1057, CL1058, CL1059, CL1061, CL1062, CL1077.
ECO-WEAR:
All products with codes starting TM
NOTCH:
All products with codes starting NT
CHRISTMAS CARD BARGAIN PACKS:
ST1204 & ST1261
Discount Codes:
Only 1 discount code can be used per order.
Telephone Orders:
Orders can be taken over the phone (01227) 811615:
Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm.
Customer Services: SSAFA
Out customer service team can be contacted on (01227) 811615, Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm.
Or by emailing customercare@impresspublishing.co.uk
Customer Services: NOTCH items only, all codes beginning with NT
The Notch customer services team can be contacted directly from 9am to 6pm, seven days a week, excluding Christmas Day, Boxing Day and New Year's Day, by emailing hello@notch.io or by calling 0333 015 0143 (calls charged as standard rate).
Please note that this is for NOTCH products only (all product codes starting NT)
